Our 7-Day Return Policy
Once you receive an item, you have 7 days to request a return.
To be eligible for a return, the item must be in the same condition in which you received it: unworn or unused, with all original tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at casanovaelenoirebrand@gmail.com or via WhatsApp at +39 349 705 9472.
Returns must be shipped to the following address:
Via Lograto 46 – 25039 Travagliato (BS), Italy
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
If you have any questions about returns, feel free to contact us anytime at casanovaelenoirebrand@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
14-Day Cooling-Off Period for the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.
As stated above, the item must be in the same condition in which you received it: unworn or unused, with all original tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you to let you know whether the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since approval of your return and you have not received your refund, please contact us at casanovaelenoirebrand@gmail.com.